Terms of Service

Last updated: April 4, 2026

These Terms of Service ("Terms") govern your use of the Helpsy AI service ("Service") operated by Helpsy AI ("we," "us," or "our"). By using our Service, you agree to these Terms.

1. Service Description

Helpsy AI provides an AI-powered virtual receptionist service for small businesses. The Service includes automated phone answering, SMS/text message handling, appointment scheduling, and related features. The Service uses artificial intelligence to interact with your callers and customers on your behalf.

2. Account Registration

To use the Service, you must provide accurate and complete information about yourself and your business. You are responsible for maintaining the security of your account credentials. You must be at least 18 years old and have the legal authority to bind your business to these Terms.

3. Acceptable Use

You agree to use the Service only for lawful business purposes. You may not:

• Use the Service for any illegal, fraudulent, or deceptive purpose
• Send unsolicited messages (spam) through the Service
• Impersonate another person or business
• Interfere with or disrupt the Service infrastructure
• Use the Service to collect personal information without proper consent
• Violate any applicable laws or regulations, including telemarketing and communication laws

4. AI-Generated Communications

You acknowledge that the Service uses artificial intelligence to generate responses to callers and text messages. While we strive for accuracy, AI-generated responses may occasionally contain errors or inaccuracies. You are responsible for:

• Providing accurate business information for the AI to reference
• Reviewing and updating your business profile regularly
• Monitoring AI interactions for quality and accuracy
• Informing your customers that they may be interacting with an AI system where required by law

5. Subscription and Payment

The Service is offered on a monthly subscription basis. By subscribing, you agree to pay the applicable monthly fee. Subscriptions automatically renew each month unless cancelled. You may cancel your subscription at any time, and cancellation will take effect at the end of your current billing period. Refunds are provided at our discretion.

6. Free Trial

We may offer a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expires. We will notify you before any charges are made.

7. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any losses resulting from service interruptions.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and processing of data as described in the Privacy Policy. You are responsible for complying with applicable data protection laws with respect to your customers' information.

9. Intellectual Property

The Service, including its software, design, and content, is owned by Helpsy AI and protected by intellectual property laws. You retain ownership of your business data and content. You grant us a limited license to use your business information solely to provide the Service.

10. Limitation of Liability

To the maximum extent permitted by law, Helpsy AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, lost profits, lost business, or lost data. Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold Helpsy AI harmless from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason with reasonable notice. Upon termination, your right to use the Service ceases immediately. We will make your data available for export for 30 days following termination.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Alameda County, California.

15. Contact

If you have questions about these Terms, please contact us at:

Email: support@helpsyai.com